FAQs

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Booking with Skip

How do I book tickets?

It's easiest to book online - Just head here and search From and To and we'll get you sorted. We accept major credit cards except Diners, because the '80s called and they want their cards back. There are a few things to know before you book, though... riding with us is an all in kind of deal - once you’ve paid, you can’t change any part of your booking, including stops, the date or the time. And there are no refunds, so if you cancel or don’t show up, we can’t give your money back. We also have non-refundable booking fees of $1.99 for online bookings and $5.00 for bookings made through our contact centre.

Where can I buy tickets?

It’s website all the way, baby. We don’t sell tickets on the bus or at other outlets.

How much are tickets?

Below are our standard ‘from’ prices between our major destinations: (a booking fee of $1.99 applies to all online bookings, and a booking fee of $5.00 applies to bookings made through our contact centre).

Head here to search all our rides and their prices.

Whangarei – Auckland Central
$11

Whangarei – Hamilton
$11

Auckland Central – Hamilton
$7

Auckland Central – Rotorua
$12

Auckland Central – Wellington
$16

Hamilton – Rotorua
$10

Hamilton – Wellington
$15

Rotorua – Taupo
$9

Rotorua – Wellington
$13

Taupo – Wellington
$12

Can I change or cancel my booking?

Riding with us is an all in kind of deal - once you’ve paid, you can’t change any part of your booking, including stops, the date or the time. And there are no refunds, so if you cancel or don’t show up, we can’t give your money back. We also have non-refundable booking fees of $1.99 for online bookings and $5.00 for bookings made through our contact centre.

Are there any discounts?

We like keeping it simple here at SKIP™ with great value prices - we have a standard adult 'from' price (plus booking fee) for every ride. Saves writing anything down, eh? Just head to our home page to search for your ride and prices.

Do I need to book a seat for my baby?

If your baby is under three years old, they can ride for free if you hold them on your lap. If you want them to travel in a car seat or capsule, you’ll need to book a seat.

What are the rules for babies and kids?

We say infants are 0-3 years of age and children are aged 4-15. Infants need to travel with a parent or guardian aged 16 or over. Each adult can only ride with one infant. Unaccompanied minors can't ride with Skip - we call minors anyone aged under 16, and unaccompanied means there's no adult aged 16 or over riding with them.

Can kids ride alone with Skip?

Unaccompanied minors can't ride with Skip - we call minors anyone aged under 16, and unaccompanied means there's no adult aged 16 or over riding with them.

Can I get a refund?

Riding with us is an all in kind of deal - we like to keep things simple with just great value prices. Once you’ve paid, you can’t change any part of your booking, including stops, the date or the time. And there are no refunds, so if you cancel or don’t show up, we can’t give your money back. We also have non-refundable booking fees of $1.99 for online bookings and $5.00 for bookings made through our contact centre.

Can people with disabilities ride with Skip?

Absolutely! We just need you to be able to get on and off the bus either by yourself or with the help of a trusted mate at pick up and drop off points. (our drivers aren’t able to assist for health and safety reasons). If you’ve got a wheelchair, it's allowed as an extra piece of checked luggage if it folds down to meet our maximum dimensions of 158cm. If you’re blind or visually impaired, please call our contact centre on 09 394 9180 before your ride so we can let the driver know. You can also bring an assistance dog provided it wears an ID tag and is properly restrained, and you have proof from a recognised organisation that it’s a certified disability assist dog.

Do you sell coach tours?

We love scenery as much as the next guy, but tours aren’t our bag. We’re all about getting from A to B fast!

Do you stop at airports?

Auckland Domestic and International Airport are stops on our Whangarei to Hamilton service, but we don't stop at other airports.

Can I reserve a seat?

We don’t set seats aside, but once you arrive you can always head for the back or a spot by the window!

What if I left something on the bus?

D’oh, we hate losing stuff! If you’re missing something, email lostproperty@skip.travel and we’ll start investigating (it’ll take a few days though). If you’ve lost a passport, tell your embassy first! If you’ve lost checked-in luggage, it takes up to four days, and up to 10 for carry-on. Because of the number of lost property enquiries we receive, we’ll only get back to you if we actually find what you’re missing.

What luggage can I bring on board and what's not allowed?

Handbags, umbrellas and walking sticks are all good! 

For carry-on luggage, all these things are no goes:

• Chilly bins, boxes and bags with food and frozens inside

• Liquids and creams not in watertight containers

• Flammable liquids

• Explosives

• Poisons or hazardous substances

• Fuel and solvents

• Guns and other weapons (unless in a locked box)

• Illegal drugs

• Animals (except assistance dogs)

• Anything else we reckon’s unsafe.

Where do you go?

Skip is the North Island bus express! Our buses go between Whangarei, Auckland, Hamilton, Rotorua, Tauranga, Taupo and Wellington.

Just head here and search From and To to get between major North Island destinations. Here's our full list of stops:

Whangarei

The HUB Information Centre, The Town Basin, 91 Dent Street

Albany

Albany Park and Ride, Platform 1A, corner Elliot Rose Ave and Cornerstone Dr

Auckland Central
Sky City Bus Terminal, 102 Hobson St, Auckland

Auckland International Airport
Bus Stop 2008, stop C, International Terminal, Ray Emery Drive

Auckland Domestic Airport
Bus Stop 2375, Stop C, Domestic Terminal, outside door 3 of the terminal

Manukau
Platforms 1-7, Manukau Bus Interchange, Putney Way

Hamilton
Platforms A-D, Hamilton Transport Centre, corner Bryce St and Anglesea St

Tauranga
Wharf St - Outside library and i-SITE

Te Puke
Next to Public Toilets, Commerce Ln

Rotorua
Tourism Rotorua, 1167 Fenton St

Taupo
i-SITE, 30 Tongariro Street, Taupo

Turangi
Outside Turangi i-SITE, 1 Ngawaka Pl, Turangi

Taihape
Opposite BP, Kuku St

Bulls
Rangitikei Info Centre, 113 Bridge St, State Highway 1

Porirua
North Bound - Lyttelton Ave, Directly outside New World Supermarket, South Bound - Lyttelton Ave, Directly opposite New World Supermarket

Wellington
Railway Station, Platform 9 

How do I manage my cart when I'm booking online?

If you're booking rides online, they'll be added to your cart when you select 'book this'. If you'd like to remove any rides from your cart, you'll need to fill out your details and go through to the payment step to do this.

Riding with Skip

Do you have WiFi?

We sure do! Bring your devices and have a browse on us. Just be aware there’s a data cap and we can’t give any ticket refunds if it goes down.

Can I charge my devices on board?

You’ll need to power up your phone and other devices before your ride!

When do I need to be at the bus stop?

Make sure that alarm is set cos you need to be there least 15 minutes before the bus is due to leave.

Is there a toilet on board?

Please go before you go! There are no toilets on board but there is time to go at our rest stops.

Can I smoke or vape on board the bus?

Sorry, our buses are smoke and vape free!

What if I need a snack or a drink?

Cold food and drinks, and hot drinks with a lid, are all good. Just don’t bring other hot food or hot drinks without a lid!

Young woman smiling, wearing a yellow skip branded t-shirt with a backpack on one shoulder Decorative Skip background logo Bicycle coloured with Skip colors

Bags and luggage

How much luggage can I bring?

You can bring one piece of checked luggage weighing up to 20kg and with dimensions of 158cm (that’s length + width + height, in case you had to think back to school days) And you can bring one piece of carry-on luggage with dimensions of up to 20cm high x 28cm deep, with a max length of 400mm and weight of up to 5kg. Don’t go crazy though, because we can’t carry huge or weirdly shaped stuff. If you’ve got more luggage than what’s in the rules, or oversize stuff, we can’t guarantee we’ll have space to bring it. Put a label on it – include your name, address, contact details and where you’re riding to. Make sure you get your luggage from the driver when you arrive, or when you’re connecting to your next ride.

Can I bring my bike?

Sure, if you can collapse it down (take the wheels and pedals off and turn the handlebars sideways and cover the chain). But it will be counted as your checked luggage item.

What can't I put in my checked luggage?

The things below can’t go in our luggage lockers. If you stow these things, it’s at your own risk and we’re not responsible for any costs for inconvenience, replacement, delay, loss or damage you or anyone else might suffer.

· Passports and travel documents
· Cameras, video cameras etc
· Computers or computer equipment
· Electrical or electronic devices
· Business documents or important documents
· Samples
· Fragile, delicate or perishable things
· Valuable things like money or jewellery
· Chilly bins, boxes and bags with food and frozens inside.